Ordering Wine Tips & FAQs
Our Best Delivery Tips
- Use a business address where someone at least 21 years old can sign for the package.
- Watch your email for tracking info.
- If weather is a concern in your area (hot or freezing), select an expedited shipping option if you need your wine quickly. Argyle will hold shipments until it is safe to ship.
FAQs
Why haven’t I received my wine?
Please watch your email for a shipping notice with a tracking number with your anticipated delivery date. Be sure to have someone at least 21 years old available to sign for the package.
If your tracking information indicates the package has been delivered, but you haven’t seen it yet, please check with person who signed for it. (You can find this info on the tracking website.) It may sound silly, but we find many times it has in fact been delivered, but is sitting in a company mail room or in the cellar!
If you did not receive a tracking email yet:
- The tracking info will be sent to the email you provided at checkout. Check to be sure that it didn’t get caught in a SPAM filter or sent to another inbox.
- We encourage you to opt in to SMS text messaging at checkout, so you will also receive updates via text.
- We may elect to hold some shipments to ensure they do not travel through extreme cold or heat to protect the wine from weather damage. Please see more info on our shipping terms.
- Please call 503-538-8520 or email customerservice@argylewinery.com if you have any concerns about the status of your order.
Why does someone have to sign for my package?
It is a legal requirement that someone at least 21 years old sign for the delivery. We highly recommend shipping to a business address whenever possible. If you will not be available to sign at the time of delivery, please reach out to the carrier to have your order delivered to one of their locations.
Why can’t I find my state to place my order?
Due to individual state regulations we are not able to ship to: Alabama, Arkansas, Delaware, Indiana, Kentucky, Louisiana, Mississippi, New Jersey, Oklahoma, Rhode Island, South Dakota and Utah. Please call us at 503-538-8520 as we may be able to make other arrangements to deliver your wine.
How long will it take for my wine to be delivered?
Ground delivery typically takes 2 business days for West Coast and up to 7 business days for East Coast. Select 2-day or overnight shipping if you need a specific delivery date. Or, if you’d like us to ship on a specific date, please include a note with your order at checkout. Due to specific pick-up schedules at Argyle, orders that include Overnight or 2-Day shipping options will go out the same day if placed by 11:00am PST. Overnight and 2-Day orders placed after 11:00am PST will be shipped the following business morning.
What is Vinum 55?
Vinum 55 is a premier temperature-controlled shipping partner. They offer white glove, fully refrigerated, door–to–door service, ensuring that your wine is kept at a cool and constant temperature from our cellar to your location. Allow approximately 2-3 weeks for delivery. Note, this is currently available to specific areas of Arizona and Texas. If you select this service and it is not available for your address, we will contact you.
Why can’t I elect ground shipping for delivery to Alaska or Hawaii?
Sorry, but FedEx and UPS do not offer ground delivery options to Alaska or Hawaii.
What if I want to ship to a P.O. Box?
Sorry, but we can’t ship to P.O. Boxes. A physical street address is required for delivery so someone of legal age can sign for it.
How do I receive shipping offers and other promotions?
Please join our mailing list for news, updates and offers, sent about once per month. Include your address information for info on events in your area and our holiday catalog. We promise never to share your information and you can unsubscribe anytime by using the link at the bottom of any email.
What if I need my wine order tomorrow?
If you place your order before 11:00am (Monday-Friday) and select Overnight shipping, you will receive your wine the following business day. If you have missed the 11:00am cut off, special rush requests may be accommodated when possible. To place a special order request, please call us 503-538-8520 during normal business hours (Monday-Friday 9am-5pm).
This order is a gift – will there be billing information in the package?
No, your lucky recipient will not receive a receipt or any billing information. With that said, if you’d like your recipient to know this lovely gift is from you, please make sure you fill out the gift message field before finalizing your shipment so we can include a complimentary gift card. If you want us to include your name on the card, be sure to add that in the gift message.
Can I ship internationally?
Sorry, but we can only ship within the United States.
What happens if my order gets returned back to the winery?
Our shipping service will make three delivery attempts before returning the package, unless you are able to arrange to pickup your shipment at their facility or an alternate address. If your wine is returned back to us, we will contact you. We highly recommend shipping to a business address where someone 21 years or older is always available to sign for your package. Please note that if your wine is returned to us, you will be charged to re-send the package.