Argyle Wine Club FAQ

Shipments & Customization

When are shipments scheduled?

March, May, September, and November
Magnum Club: February, March, September, October, November, and December

What is in my next shipment?

Club shipments vary as we offer the newest releases to members first

Can I customize my shipment?
Yes, we have a great selection of options to offer for customization!

How/when will I know it’s time to customize?

2 weeks before cards are charged, we will send an email letting you know that the customization window is open. You may choose from the wines offered. If you are picking up your wine at the Tasting House, you may request to exchange at the time of pick up.

Can I skip a shipment?

You may skip a shipment once, however, a continuation of regular shipments is required to maintain membership.

How do I change to a different wine preference or club level?

Reach out to customerservice@argylewinery.com or 503-538-8520 ext 1010

When will you charge my credit card?

Please see your club email for more details prior to each shipment

What is the term of my membership?

At least a year, but we hope that you will continue your membership for years to come!

Is there a minimum purchase?

The minimum purchase to maintain club status, is the four automatic club shipments per year

Is there a cost to join?

Only the cost of the wine purchased within your membership parameters

I want to add some more wines to my shipment. How can I do that?

Within the customization window, you may adjust online, or reach out to customerservice@argylewinery.com or 503-538-8520 ext 1010

Can I set a preference for only certain wines?

Please reach out to customerservice@argylewinery.com or 503-538-8520 ext 1010

What happens if my credit card is declined?

You will not receive your club shipment. If you have more than one declined order under your membership in a row, we will cancel the membership

How can I notify you of an updated credit card?

You may update online (see below), or contact us at customerservice@argylewinery.com or 503-538-8520 ext 1010

How much are shipments?

Prices vary based on releases in each shipment

Can I belong to more than one club?

Yes!

Can I purchase a membership for someone else?

We love gift memberships — reach out to customerservice@argylewinery.com or 503-538-8520 ext 1010 to set up the gift membership.

Can I share a membership with my BFF/Neighbor/Sister/Mother/Aunt in Tennessee…

Unfortunately, memberships are not meant to be shared, but wine is!

Can I pay for a year (or months) in advance?

We are unable to accept advanced payment for club shipments

If I purchase a case of wine today, will that count as my year’s commitment?

No, automatic shipments are required to maintain membership status

Do you offer Library wines?

Keep your eye on your inbox for special library releases throughout the year!

Can you send notification emails to my husband/wife/partner too?

Feel free to add another email for notifications about your membership. You may do this by signing in online and adding it to your profile.

Member Benefits

Does my partner also get membership benefits? Do they count as a guest for tastings and events?

Your partner is also a member and does count as a guest when visiting

How do I get my Birthday Brut?

During your birthday month, you will receive an invitation to claim your birthday brut, along with a code that will apply shipping included on anything you would like to add to your celebratory bottle. This benefit is once per year and applies only to the date of birth on file (one person) for the membership

How many guests can I bring to events?

2 complimentary tickets are included with your membership

How many complimentary tastings do I get?

Up to 4 total tastings, 1 per individual, per visit are included with your membership

Can my guest and I have two complementary flights?

After the one complimentary tasting per guest (up to 4), you may purchase a glass of wine at a member-discounted price

How often can I come in?

We welcome you as often as you can make it in, complementary tasting is limited to one visit per day!

Can I share my discount with my guests?

Discounts are not meant to be shared, and any purchases should be charged to the member’s card if discounts are applied

Can my guests use my membership without me being present?

Member must be present for benefits to be valid

What are my discounts?

Wine discounts start at 15%. A purchase of 12+ bottles is discounted at 20%

What allocations are available to me as a club member and how do I add them?

Currently, we have our Ruby Brut Allocation, Still Rose Allocation and Minus 5 Allocation. Reach out to customerservice@argylewinery.com or 503-538-8520 ext 1010 to activate these allocations

 

Pick-Up Members

How long will you hold my pick-up order before shipping?

Twice per year in January and June, we will email you to let you know that we are preparing any remaining pick up orders to ship. If we do not hear from you, your order will automatically ship to the address on file. If you reach out to have your order held so that it is available for your visit, we are happy to do so

How do I know when pickups are ready?

We will send an order confirmation email to let you know the date your shipment is available to pick up

What if I’m unable to pick up my wine?

Reach out to customerservice@argylewinery.com or 503-538-8520 ext 1010 and we will help set up shipping your pickup orders

Shipping Questions

How much is shipping?

$15 flat rate for Diamond Members. Crown and Star level; shipping is included

Can you ship to my state?

States we can ship to are AK, AL*, AZ, CA, CO, CT, DC, FL, GA, HI*, IA, ID, IL, KS, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK*, OR, PA, SC, SD, TN, TX, VA, VT, WA, WI, WV, WY

Can I re-direct a shipment as a gift to someone else?

Please reach out to customerservice@argylewinery.com or 503-538-8520 ext 1010 so that we may accommodate your shipping change

What happens if I miss my delivery?

You may reach out to the carrier to arrange for your order to be held at a pickup location local to your area, or reach out to customerservice@argylewinery.com or 503-538-8520 ext 1010 so that we may assist your further

How do I change my ship to address? (one time and ongoing)

Please login to your membership details online and change under your profile (see below). If you experience any difficulty, feel free to reach out to customerservice@argylewinery.com or 503-538-8520 ext 1010

How do I know when my shipment is coming?

We will send an order confirmation email to let you know the date your shipment is shipping

Can I set a specific date or time for delivery?

Carriers are unable to guarantee a specific date or time for delivery, however we are happy to adjust your shipping date to accommodate for travel plans

My state is very hot/cold, I’m concerned about my shipment being shipped

We watch the weather for extreme hot or cold and will wait to ship until conditions are favorable for wine travel. In some areas of AZ and TX, we have Vinum 55 service available

Can I ship out of country?

We do not currently ship internationally  

Cancellations

How do I cancel my membership?

Please reach out to customerservice@argylewinery.com or 503-538-8520 ext 1010 so that we may assist you

How much is the cancellation fee?

There is no cancellation fee.